erek 99 Platform Privacy Notice

This page describes what we collect when you use erek 99 and how we keep that data protected. From the moment you download our app and enter your email to verify your account, through every deposit via DANA, e-wallet, mobile banking, local payment, or bank transfer, and each wager on Liga 1 or a live blackjack round, we collect minimal information necessary to operate the platform and comply with local regulations.

We at erek 99 do not sell your data to third parties for marketing. We do not track your behaviour outside our platform. Your personal information is encrypted, stored securely, and accessed only by our operations, support, and compliance teams. This notice explains our data practices in detail and tells you what rights you have over your information.

What We Collect When You Use erek 99

Account Registration and Personal Data

When you open an account on erek 99, we ask for your legal name, date of birth, email address, mobile phone number, and home address. We collect this to verify your identity, comply with know-your-customer (KYC) regulations, and contact you about your account. We do not ask for your ID number or passport number until you request a withdrawal above a certain threshold—at that point, KYC verification requires a government-issued photo ID and proof of address (utility bill, bank statement, or rental agreement).

Payment and Transaction Data

Every deposit and withdrawal you make on erek 99 creates a transaction record. We capture the payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet), the amount, the timestamp, and the transaction status (completed, pending, failed). We retain this data for financial reconciliation, fraud detection, and regulatory reporting. Payment processors (the banks and e-wallet operators) also hold records of your transactions—our privacy practices do not cover their systems.

Gaming Activity and Betting Records

We log your gaming sessions: which games you play (blackjack, roulette, baccarat, Dragon Tiger, slots like Aviator or Sweet Bonanza), how long you play, your bet amounts, and your outcomes. For sportsbook activity, we record which matches you wager on (e.g., Liga 1, Piala Indonesia, Piala AFF, badminton, MotoGP, esports like Mobile Legends or Free Fire), your predictions, and your stakes. We use this data to settle bets correctly, detect fraud, and improve game fairness.

Device and Browser Information

Our app and website collect information about your device—your phone model, operating system version, app version, and browser type. We also log your IP address and approximate location (city-level, not street address). This helps us detect unauthorized login attempts, prevent fraud, and optimize the erek 99 experience across different devices. We do not use location data for marketing or tracking outside the platform.

Customer Support Interactions

When you contact our support team via live chat, email, or WhatsApp, we record your conversation. We keep these logs to resolve your issue, train our team, and review complaint patterns. If you report a technical problem or a billing question, we may retain your message and our response for up to two years to help us improve erek 99.

How We Use Your Data and Protect It on erek 99

Data Usage and Storage

We at erek 99 use your data for five main purposes: (1) to operate the platform and settle your wagers fairly; (2) to verify your identity and comply with KYC and anti-money-laundering regulations; (3) to detect fraud and prevent abuse; (4) to communicate with you about your account, withdrawals, and support requests; (5) to improve our platform's performance and security. We do not use your data for marketing campaigns, A/B testing, or behavioral profiling without your explicit consent.

Our servers are hosted in Asia-Pacific data centres with standard encryption at rest and in transit. We use TLS/SSL certificates for all connections between your app and our backend. Your password is hashed using industry-standard algorithms—we do not store plaintext passwords and cannot recover your password if you forget it.

Third-Party Processors and Data Sharing

We share your data with trusted third parties only when necessary: payment processors (your bank, DANA, e-wallet, mobile banking, local payment, online payment, e-wallet operators) receive transaction data to process deposits and withdrawals; our KYC verification provider may store copies of your ID and address proof to comply with regulatory requirements; and our anti-fraud and security vendors may access anonymized gaming logs to detect patterns of abuse. We do not sell your personal information to marketers, data brokers, or advertisers.

If we receive a lawful request from a government authority or law-enforcement agency, we may disclose your information as required by local law. We will not voluntarily share your data with such authorities except where legally obligated.

Cookies and Tracking

The erek 99 app uses minimal cookies and session tokens. A session token keeps you logged in during your gaming session; this expires when you close the app. We do not use third-party cookies for analytics or retargeting ads. Our website may use anonymous analytics (via tools like Google Analytics) to measure page traffic and user flow—this data is aggregated and does not identify you personally. You can disable analytics in your browser settings.

Your Rights Over Your Data

You have the right to request access to all personal data we hold about you. Contact our support team with your account email, and we will provide a summary of your data within 10 business days. You also have the right to request deletion of non-essential data (e.g., old support chat logs) after your account is closed, though we retain transaction records for seven years to comply with financial regulations. You cannot request deletion of data needed for fraud detection or legal compliance.

We at erek 99 believe your data is yours. We keep it encrypted, we limit who can access it, and we never sell it. This is not a negotiable principle—it is how we operate.

Data Retention and Account Closure

We retain your account data for the lifetime of your account plus seven years after closure (to meet financial reporting and fraud-investigation requirements). During this retention period, we keep your data encrypted and accessible only to our compliance team if needed for audits or investigations. After seven years, we permanently delete non-essential personal data. Transaction records may be kept longer if required by local law or for regulatory submissions.

If you are based in Jakarta, Surabaya, Bandung, Medan, or Semarang and have questions about your privacy rights under Indonesian data protection standards, contact our support team. We comply with applicable regional data-protection frameworks and will honour access and deletion requests where lawful.

Contact and Dispute Resolution

If you have questions about how we handle your data or believe we have misused your information, email our privacy team or contact us via live chat. We respond to privacy inquiries within 10 business days. If you are unsatisfied with our response, you may escalate your concern to our VIP support channel or file a formal complaint with your local data-protection authority (if one exists in your jurisdiction).

We at erek 99 reserve the right to update this privacy notice as our platform evolves or as regulations change. We will notify you of material changes via email and in-app alert. Continued use of erek 99 after such a change means you accept the updated notice. This is our commitment: we collect only what we need, we protect it rigorously, and we respect your autonomy over your own data.